aceph Privacy Policy – How Your Personal Data Is Collected and Protected

When you register an account on aceph, we collect the personal information you provide during the sign-up process, which typically includes your name, date of birth, contact number, and email address. We also collect information related to your activity on the platform, such as login timestamps, game session data, transaction records, and device information used to access the service. This information is necessary to operate your account, verify your identity, process deposits and withdrawals, and ensure the security of the platform for all Filipino players. In some cases, we may request additional documentation to comply with identity verification requirements under applicable Philippine regulations. We only collect information that is relevant and necessary for the purposes described in this policy, and we do not request sensitive personal data beyond what is required to run your account safely and in compliance with the law.

The personal information collected by aceph is used primarily to create and manage your player account, process financial transactions, and deliver the entertainment services available on the platform. We also use your information to communicate with you about your account status, respond to support enquiries, and send you relevant updates about promotions or platform changes — you can opt out of marketing communications at any time by contacting the support team. Your data helps us detect and prevent fraudulent activity, protect the integrity of the platform, and ensure that all players in the Philippines have a fair and secure experience. We may use aggregated, anonymised data for internal analytics and platform improvement purposes, but this data cannot be used to identify you individually. We do not use your personal information for any purpose that is incompatible with the reasons it was originally collected, and we will not process your data in a way that is likely to cause you harm or disadvantage.

aceph does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their specific functions, and always under strict confidentiality obligations. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally obligated to do so. Any third-party service providers we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection laws. We regularly review our data-sharing arrangements to ensure that your information is only accessed by parties who have a legitimate and necessary reason to do so.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the aceph platform is protected using industry-standard encryption protocols, ensuring that your login credentials, financial details, and personal information are kept secure during transmission. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security assessments and keep our systems updated to address emerging threats and vulnerabilities. While no online platform can guarantee absolute security, we are committed to maintaining robust protections and responding promptly to any security incidents that may affect your data.

aceph retains your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and account history may be retained for a longer period where required by financial regulations or for the purposes of resolving disputes or legal claims. When your data is no longer needed for the purposes for which it was collected, we take appropriate steps to securely delete or anonymise it so that it can no longer be linked to you. If you request the closure of your account, we will process your request in line with our retention obligations and inform you of the applicable timeframes. You may contact the support team if you have specific questions about how long particular categories of your data are retained.

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal information held by aceph. These rights include the right to be informed about how your data is processed, the right to access a copy of the personal information we hold about you, and the right to request corrections if any of your data is inaccurate or incomplete. You also have the right to object to certain types of processing, to request the deletion of your data where it is no longer necessary for the purposes for which it was collected, and to lodge a complaint with the National Privacy Commission if you believe your rights have been violated. To exercise any of these rights, please contact the aceph support team using the contact details provided in the footer of this page, and we will respond to your request within a reasonable timeframe in accordance with applicable law.

The aceph platform uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and help us understand how players interact with the site. Cookies are small text files stored on your device that allow the platform to recognise you on return visits and maintain your session securely. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period to remember your settings and preferences. You can manage or disable cookies through your browser settings at any time, though doing so may affect the functionality of certain features on the platform. By continuing to use aceph after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

aceph may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine laws, or the services we offer. When we make material changes, we will take reasonable steps to notify registered players, which may include a notice on the platform or a message to your registered contact details. The date of the most recent review is noted at the bottom of this page so you can easily check whether the policy has been updated since you last read it. We encourage you to review this page periodically to stay informed about how your personal information is being protected. Your continued use of the platform after any updates have been published constitutes your acceptance of the revised Privacy Policy.

Last reviewed: 2025. This Privacy Policy applies to all registered players on the aceph platform in the Philippines.